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Appointment Reminders

Appointment Reminders

A forgotten appointment costs you and us the same slot, so every booking gets an automatic reminder.

When they arrive

  • When the appointment is created: a confirmation, immediately.
  • The day before: a reminder with the date, time and location.
  • Close to the hour: one short final reminder.

Which channel

Email is always sent. If you have verified your phone number an SMS is sent too, and where the store has enabled WhatsApp the reminder can arrive there as well.

Turning them off

Use Notification Preferences in your account to switch marketing messages off. Confirmations and cancellations for the appointment itself are transactional and keep being sent.

Are your details right?

All a reminder needs is an up-to-date phone number and email on your profile.

Frequently Asked

The usual reason is an unverified phone number. Verify it in your profile; the email reminder is sent either way.

You can switch marketing messages off. Your appointment's confirmation and cancellation are transactional and cannot be disabled.

The timing is set by the store; which channels you receive is your choice.