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Reservation Cancellation and Refunds

Reservation Cancellation and Refunds

If your plans change you can cancel the reservation yourself — there is no need to call us.

How to cancel

Use the Manage reservation link in your confirmation email, or open My Reservations in your account. The cancel button tells you whether cancelling is free BEFORE you press it.

When is the refund made?

A paid reservation is refunded the moment the cancellation is confirmed. The amount reaches the card you paid with in 5-10 business days; the exact timing is your bank's.

When is an amount deducted?

  • Within the free-cancellation window: no deduction, full refund.
  • After the window: the rate stated in the reservation terms may be deducted.
  • No-show: the deposit may not be refunded.

Your reservation's terms are shown while you book and again in the confirmation email.

Frequently Asked

The refund starts the same day; appearing on your card takes 5-10 business days depending on your bank.

Yes. Picking a new date on the same screen keeps your payment and applies no deduction.

Within the free-cancellation window, yes. After it, the deposit may be reduced by the rate stated in the terms.